FAQ

Q: What do I do if I am having trouble participating in the program?

A: If you have any questions or need support, please email us at helpgetpgoffer@dja.com

Q: How can I reset my password?

A: To re-set your password, you must click on the “NAME” icon found on the right-hand side of your account home page. This will take you to your profile page where you can create a new password.

Q: What is the offer?

A: Spend $100 on P&G products (after discounts and before taxes) at any Costco location in Canada (in warehouse and/or online (Costco.ca, Costcobusinesscentre.ca or sameday.costco.ca) between October 25 and November 21, 2021 and get a $25 Costco Digital Shop Card by email. Qualifying purchases may be made over multiple transactions within the offer period.

Q: What are the participating products?

A: Following P&G brands are participating in this program – All Tide, Bounce, all Downy, all Gain, Ivory Snow, all Dawn, all Cascade, all Gillette, all Venus, all Crest, Oral-B (excludes Oral-B Genius 7000, Pro 4000 and iO replacement brush heads), Glide, all Always, all Tampax, all Olay, Pantene, Head & Shoulders, all Old Spice, all Meta, Align, all Swiffer, all Febreze, all Mr. Clean, Bounty, Charmin, all Vicks (excluded in Quebec), Clearblue (excludes Fertility Monitor), Pampers.

Q: Are there any exclusions?

A: Yes, the following products are not a part of the promotion – Braun, Clearblue Fertility Monitor, SKII Facial Treatment Essence, Oral-B Genius 7000, Pro 4000 and iO replacement brush heads.

Q: How long is the promo active?

A: To be qualified for the reward, the purchases must be made between October 25 and November 21, 2021.

Q: How many Costco Digital Shop Cards can I earn?

A: Reward is limited to two (2) $25 Costco Digital Shop Cards per membership.

Q: What is a Costco Digital Shop Card?

A: A Costco Digital Shop card is the electronic form of a Costco Shop Card that is sent out via email from "communications@digitalshopcard.costco.ca". The Costco Digital Shop card can be used in any Costco warehouse in Canada and on Costco.ca

Q: When will I receive my Costco Digital Shop Card?

A: The Costco Digital Shop Card will be sent to the email address entered at registration within 5 to 7 business days from the time your receipt has been submitted and approved.

Q: What is the deadline for submitting the receipts?

A: All submissions must be received or be postmarked by December 21, 2021.

Q: Do my Costco.com or US Costco purchases qualify for this program?

A: No, only Costco Canada purchases, whether online or instore, qualify for this program.

Q: How do I upload my receipt?

A: To upload your receipt, follow these simple steps:
Costco Warehouse Receipts
Step 1 – Make sure your receipt is clear and legible. Place it on a flat surface with good lighting.
Step 2 – Hold your phone parallel to the receipt and line it up inside the frame.
Step 3 – Make sure you circle the Membership #, time and date of transaction and the qualifying products.
Step 4 – You may need to fold the receipt to get all relevant purchases in one picture.
Step 5 – Take a picture. Review your picture to ensure it is clear before you upload.
Step 6 – Select image and click the upload button. If your qualifying purchase is on multiple receipts, repeat the process with each receipt.

Costco.ca or Same Day Delivery Receipts
For your Costco.ca purchases forward the ‘shipping confirmation’ email and for your Same Day Delivery purchases forward the ‘your Costco order receipt’ email to submit@uploadreceipt.com. For your submission to be properly processed, please:
1) Forward only the shipping confirmation/your Costco order receipt emails – no PDFs or attachments of these emails will be accepted.
2) Forward from the same email address that you used to register for your account on www.getpgoffer.ca.
3) Do not change the subject line or make any other revisions or additions.

Need additional help? CLICK HERE to watch an instructional video.

Q: Can I earn the reward without making a purchase?

A: No, in order to earn the reward, you need to spend $100 or more (after discounts and before taxes) on eligible P&G products.